Refund Policy

Last Updated: March 16, 2026

This Refund Policy applies to all purchases made through our websites, mobile applications, and services operated by Protreon Inc.

By purchasing any product or service through our platform, you agree to the terms outlined below.

1. Digital Products and Services

All products and services offered on our platform are digital services.

These may include but are not limited to:

• Membership subscriptions

• Premium features

• Digital credits or tokens

• Advertising services

• Platform upgrades

• Delivery service fees

• Any other digital or platform-based services

Because digital services are immediately accessible after purchase, all sales are final.

2. No Refund Policy

We maintain a strict no-refund policy.

Once a transaction has been completed successfully, we do not issue refunds, cancellations, or exchanges for any reason including:

• Accidental purchases

• Failure to cancel a subscription before renewal

• Dissatisfaction with the service

• Lack of usage of purchased features

• User misunderstanding of the product

• Account suspension due to policy violations

Users are responsible for reviewing their purchase before completing payment.

3. Limited Exception – Platform System Errors

Refunds may only be issued in the event of a verified system or billing error caused by our platform, such as:

• Duplicate charges caused by a system malfunction

• Billing errors caused by technical issues

• Payment processed but service not delivered due to a system failure

If you believe a system error occurred, you must submit a request within 7 days of the transaction date.

Each request will be reviewed by our billing team before any refund is issued.

4. Subscription Billing

Certain services may operate on a recurring subscription basis.

By purchasing a subscription, you authorize us to automatically charge your payment method at the beginning of each billing cycle.

Subscriptions will automatically renew unless cancelled prior to the renewal date.

Failure to cancel before renewal does not qualify for a refund.

Users may cancel their subscription at any time to prevent future billing.

5. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute without contacting our support team first, we reserve the right to:

• Immediately suspend or terminate the associated account

• Restrict access to platform services

• Permanently ban the account from future use

We encourage users to contact support to resolve billing issues before filing a dispute.

6. Refund Processing (If Approved)

If a refund is approved due to a verified system error:

• Refunds will be issued to the original payment method

• Processing times may take 5–10 business days

• Processing time may vary depending on the user's financial institution

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Updated policies will be posted on this page with the revised effective date.

Continued use of our services after changes indicates acceptance of the updated policy.

8. Contact Us

If you believe you were charged due to a platform system error, please contact our support team with the following information:

• Account email

• Transaction ID

• Date of purchase

• Description of the issue

Our team will review the request and respond as soon as possible.